Summary for the Busy Studio
This page states how Kiyoi LLC gathers, stores, uses and protects the personal information that reaches us through our website, our messages, our scheduling pages and our studio systems. The practice was founded by the developer Kiyoi, and its first principle is that data is handled with calm order rather than casual sprawl. The short version is that we keep the circle small. We collect only what helps us answer a question, run a session or deliver a service, we use that information for the purposes described here and nowhere else, and we never sell any personal data to anyone. If a single sentence can carry the whole policy it would be this one: the data of our studios and their clients is handled with the same care we give a finished proof sheet.
We invite you to read the full policy below, because the detail matters more than the summary. We write plainly, we avoid legal fog and we tell you who to reach when you have a question. If any part of this document is unclear, or if you would simply like to talk through how your information moves through our systems, the contact block near the bottom of this page is a good first step. Our mailbox at guide@kiyoi.mom is read every working day.
Scope and Purpose of This Policy
This Privacy Policy describes the practices of Kiyoi LLC when it handles personal information. Personal information means any detail that can identify a real person, either on its own or when combined with other details we hold. A name, an email address, a telephone number, a postal address and even an online identifier that lets us recognise a device can all count as personal information depending on how they are used.
The purpose of this policy is threefold. First, it tells you plainly what information passes through our hands. Second, it explains why that information is gathered and the legal grounds that allow the collection to happen. Third, it sets out the rights you hold and the practical steps you can take to exercise them. We believe a privacy policy succeeds when a reader finishes it and feels more informed rather than more confused, and we have written this document with that aim in mind.
The Company Behind the Policy
The responsible company for the processing described on this page is Kiyoi LLC. The company draws its name from the Japanese word kiyoi, which carries a sense of pure and clean order, a quality that also names our approach to systems and to the handling of the information that flows through them. The developer Kiyoi founded the practice to help boutique creative studios run their quieter administrative machinery well, and the same principle of careful order governs how personal data is treated.
Our registered street address is 1399 N 1020 E, American Fork - 84003-3234, United States (US). Our public website is at https://www.kiyoi.mom. The general contact mailbox is guide@kiyoi.mom and the telephone line is +15514170991. When you write to us we confirm which of our systems holds the information you ask about and we respond within one working day in most cases.
Where This Policy Applies
This policy applies whenever you use the pages of this website, whenever you contact us by email or telephone, whenever you request an enquiry, visit or consultation, and whenever you use the studio systems we design and operate as part of a service engagement. It also applies when a studio we serve carries out a booking or review through a system we host and that studio shares the relevant information with us for support purposes.
The policy does not govern pages owned by outside parties. When this site links away to another service, that other service runs under its own privacy rules and those rules describe the data that service handles. We mention this clearly because a link on our pages does not mean the destination behaves as we behave. We encourage you to read the privacy notice of any outside service before you hand it your details.
Consent and the Meaning of Agreement
Where the law requires consent before we process certain information, we ask for that consent in a clear and specific way rather than hiding it inside a long form. When you send us a message through the contact page you actively agree that we may reply to the email address you typed, that we may store the message so the conversation stays complete, and that we may follow up within a reasonable window even if your first note was brief.
Consent can be withdrawn at any time with the same ease it was given. A short email to guide@kiyoi.mom stating that you wish to withdraw consent for a particular type of processing is enough to begin the process. Withdrawing consent does not make earlier processing unlawful, because that earlier processing was permitted while the consent stood. This distinction matters under the law and we respect it fully.
Information We Collect From You
The information we collect is deliberately modest, because a boutique practice has little need for a sprawling data library. When you use the contact form we gather the name you give, the email address you provide, an optional subject line and whatever you write in the message body. When you request a studio visit or a scheduling session we collect your name, your email address, your preferred times and any questions you add about the session.
When we work with a studio on a service engagement the scope widens only to what the engagement needs. That can include the studio name, the name and role of a contact person, billing and delivery addresses, tax identifiers where an invoice demands them, and the project details attached to booking, review and invoicing functions. We never collect information that has no purpose in our systems. If a field asks for something we do not actually need, we prefer to leave it empty rather than gather it needlessly.
Information Collected Automatically
When a browser loads one of our pages, the web server records a small set of technical details to keep the site reliable and secure. This can include the internet address the request came from, the kind of browser and device in use, the page that referred you to us, the date and time of the visit and the pages you looked at during that visit. None of these details tell us who you are by themselves, and we do not try to tie them to a named person without a separate reason.
We use these technical records to diagnose faults, to measure how many people the site serves and to defend the site against abusive traffic. We keep the records for a limited period and we do not enrich them with third party data. The automatic layer of our website is lean, and we intend to keep it that way.
Privacy Considerations for Children
Our website and our studio systems are directed at working professionals and at the studios who operate them. They are not designed for children and they do not knowingly collect information from children. A child, for the purpose of this policy and under the law that protects them, is a person below the age of thirteen in most United States contexts and a person below the age of sixteen in parts of the European Union and the United Kingdom.
If a parent or guardian believes that a child has sent personal information to our offices through the site, we ask that adult to write directly to guide@kiyoi.mom. We will act quickly to locate the information and remove it from every place it is stored, and we will confirm the removal to the adult who reported it within a reasonable time. No adult consent process exists for children because none is needed for our own ordinary operation.
How We Use the Information Gathered
We use personal information for the ordinary work of running a responsive studio practice. That includes answering your messages, arranging and conducting visits, scheduling sessions, keeping a conversation coherent so you are not asked the same question twice, and producing the invoices and statements that keep a commercial relationship accurate. We also use the contact details to send service announcements such as a notice that a system you rely on will pause briefly for maintenance.
We use aggregated and anonymised figures to understand how the website performs and which of our services draw the most genuine interest, but those figures never include your name. We do not use personal information for purposes that are incompatible with the purposes described here. If a new and clearly different purpose ever arises we will tell you about it before we act, and when consent is the right legal basis we will obtain it fresh.
The Legal Bases for Our Processing
Different laws frame our work from different starting points. Where the European General Data Protection Regulation or the United Kingdom data protection regime apply to a reader, our processing rests on one of several recognised legal bases. When we act on a request you have made, such as answering a message or arranging a visit, the basis is that the processing is necessary to take steps at your request before entering into a contract, or to perform a contract we already share.
Where we hold information to honour a legal duty, such as keeping accurate tax records for an invoice, the basis is compliance with a legal obligation. Where we take reasonable steps to keep our site and systems safe from abuse, the basis is our legitimate interest in security, balanced against your rights. Where we process information only because you agreed and no other basis speaks, the basis is your consent. We can name the specific basis that applies to any block of processing if you write and ask, and we welcome such questions because they show an engaged reader.
How Long We Keep Your Information
We keep personal information only as long as the reason for holding it still stands. A simple website message is kept while the conversation is live and for a short time afterwards in case you follow up, then it is removed. The information attached to an active studio engagement is kept for the life of the engagement and then for the further period that tax and record keeping rules expect, after which it is deleted in an orderly sweep rather than left to accumulate.
Our retention schedule is reviewed each year and the reviews are honest. When a purpose ends and no legal duty keeps a record alive, the information is deleted or fully anonymised so it can no longer point to a living person. We would rather hold too little for too short a time than too much for too long, because a calm workbench is a clean workbench.
Security Measures We Take
Protecting the information you hand us is inseparable from the craft of the studio. Access to our systems is limited to the people who need it for their role, each access is protected by a strong password and an extra verification step where the system supports it, and the connections that carry your data across the internet are encrypted so a stranger cannot read them in transit.
We choose hosting and tool providers who meet recognised security standards, we patch our systems on a regular cadence, and we treat a suspected fault in our security as an urgent matter rather than an administrative chore. No system on earth is beyond every risk, but we keep the risk low through restraint, which is the closest practical guard: the less data we hold, the less there is to protect if an incident ever occurs. We can describe the technical measures in more detail if you write to us as a potential client.
Links to Outside Pages and Services
This website contains links to pages and services that live outside our own control, such as scheduling pages, payment records and the portfolio work of the studios we serve. When you follow one of those links you leave the space governed by this policy and enter a space governed by the policy of whoever runs that page. We do not accept responsibility for how an outside service uses your information, and we cannot reach into another company to change its practices.
We choose outside links with care, because a boutique studio would rather send a visitor somewhere trustworthy than somewhere merely convenient. Still, the final judgement rests with you, and we encourage a quick look at the destination notice before you share anything sensitive there. The reliable place to reach us remains our own pages and our own mailbox.
Your Rights Over Your Data
The law gives you a family of rights that we honour in full. You may ask for a copy of the personal information we hold about you, you may ask that we correct a detail that is inaccurate, and you may ask that we delete information when no lawful reason keeps it in our hands. You may ask that we restrict how your data is used in certain circumstances, you may ask that we hand the data you gave us to you in a machine readable form so you can take it elsewhere, and you may object to processing that relies on our legitimate interest rather than on your consent.
Each of these requests is taken seriously and each is answered within the month the relevant law allows. We may ask you to confirm your identity before we act, because handing the data of one person to another by mistake would itself be a breach of care. Where we believe a request is unfounded we explain why honestly, and where we act we confirm exactly what has changed. You also hold the right to complain to your own data protection authority, and we will tell you which authority to contact if you ask.
California Privacy Rights
If you live in the state of California, the California Consumer Privacy Act and its later amendments grant you additional rights that we extend as described on this page. You may ask what personal information we have collected, used, shared or sold about you over the past twelve months, and we will answer in the clear plain language this policy aims for everywhere. You may ask that we delete the personal information we hold, subject to the records the law requires us to keep.
Your right to be free from discriminatory treatment for exercising a privacy right is absolute in our practice, so you will never be charged more or served worse for asking. We do not sell personal information and we have no office devoted to sales of data, but we still provide the two simple ways to exercise your rights: a toll free style request direct to our mailbox at guide@kiyoi.mom or a call to +15514170991. An authorised agent may act on your behalf if they present proof that you handed them that authority.
Removing and Updating Your Information
We want every record we hold to be accurate, because a wrong detail in a booking or an invoice costs everyone time and trust. You can ask us to update your name, your email address, your telephone number or your postal details at any time, and we will make the change across every place that detail is stored. A single request covers all our systems, because we keep a central view of the records that concern a person.
Removal follows a similar path. When you ask us to delete your information we identify every copy, including the backups that hold a mirror of our working files, and we work through them in order so that no stray copy outlives the deletion by weeks. We confirm once the removal is complete, and we note plainly which records, if any, lawfully remain and why. You are never required to accept a hidden shelf where your data lives on in silence.
Changes to This Privacy Policy
The way we work may change as the studio grows, and this policy will change with it. When we revise the document we publish the new version on this page and we mark the date it took effect at the top so returning readers can see at a glance whether anything moved. We do not quietly rewrite the terms that govern a standing relationship, and where a change would affect your rights in a meaningful way we flag that change more visibly rather than burying it among trivial edits.
If a revised policy narrows the protections we offer or widens the data we gather, we will state the reason for the change in plain language when we bring the new version forward. The policy that governs a given moment is the policy that appears on this page at that moment, carry over the date line when you read it so there is no doubt which edition you are judging.
Contacting Us and the Developer Kiyoi
The developer and founder behind this practice is Kiyoi, and questions about privacy can always be directed to the studio mailbox at guide@kiyoi.mom, to the telephone number +15514170991 or in writing to Kiyoi LLC, 1399 N 1020 E, American Fork - 84003-3234, United States (US). Every query that mentions privacy is received by a person, not by a machine, and a considered reply leaves the studio within one working day in normal operation.
When you write, a short sentence about what you are asking helps us route the message correctly. You do not need to quote this policy or to name a legal clause; an ordinary question in ordinary words is enough for us to begin. We also maintain this page as the single source of truth, so you never need to rely on a paraphrase. The care our studio gives to a calm workbench carries straight across to the care we give your information and to the respect we give any question about it.